Data Deletion Request
Last updated: 2026-06-22
SynthPrism (operated by Martello Systems LLC) lets you delete your account and
the personal data associated with it. This page explains how.
Delete your account in the app
If you are signed in, you can request deletion directly:
- Go to Profile → Settings.
- Select Delete account.
- Confirm. Your account and associated personal data are scheduled for deletion.
Request deletion by email
If you cannot access your account, or prefer to request deletion in writing, email
support@synthprism.com from the email address on your account with the subject
line "Data deletion request." We may ask you to verify your identity before we
process the request.
What we delete
On a verified request we delete the personal data we hold about you, including your
account profile, your generated and uploaded content (images, characters, voices,
and voiceprints used for voice features), brand and project data, and connected
social-account tokens. We disconnect any connected third-party accounts (such as
Facebook or other social platforms) so that we no longer access data on your behalf.
Timing and exceptions
We complete verified deletion requests within 30 days. We may retain a limited
amount of information where required to comply with legal, tax, or accounting
obligations, to resolve disputes, or to enforce our agreements — and content you
already published to third-party platforms is governed by those platforms' own
deletion processes.
Revoking access from a connected platform
If you connected SynthPrism to a social platform, you can also remove SynthPrism's
access from that platform's settings (for example, a platform's *Apps and Websites*
or *Business Integrations* page), which revokes our ongoing access independent of
this request.
Questions
Email support@synthprism.com. See also our Privacy Policy.